What you will do

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• Utilizing and maintaining operational tools to monitor network status and performance
• Identifying all types of network problems, outages, and impact
• Working with service providers to mitigate poor network performance or outages
• Tracking and reporting status on issues and outages
• Escalating issues appropriately, accurately, and in a timely manner
• Performing network issue investigations including event correlation and forensics
• Determining root causes and performing full root cause analysis
• Interfacing with other groups to collaborate and support network change work
• Making emergency network and network service changes where necessary
• Managing ticket receipt, updates, escalation, completion, and closeout

What you will need

Bachelor’s degree in Networking & Infrastructure
CCNA, CCNP certification or equivalent is an advantage
Experience with monitoring tools, ticketing systems, and Reporting tool.
Experience with LAN and WAN networking technologies (VPN, MPLS) in a NOC environment, with exposure to support multiple network platforms in a 24x7x 365 environment.
Experience with Next Generation firewall
Experience with Network Acess Control
Experience & Ability to work with open sources solution
Problem solving skills
Teamwork spirit